Effective Date: 02 Dec 16 (This policy applies to vendors who do not have their own specific shipping policies)
1.1 In this policy we set out details of the shipping methods, periods and charges that apply to orders for products made through our website, by telephone or email.
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
- Free shipping
2.1 Our vendors may offer free shipping from time to time.
- Geographical limitations
3.1 Our vendors will usually be able to deliver worldwide.
- Shipping methods and periods
4.1 Our vendors use local and international postal and/or courier services to ship their products.
4.2 If you place your order by 5pm (local time) on a working day, your order will be dispatched by the following working day provided that the item is in stock. The relevant vendors will advise you of dispatch timeframes for “made to order” items.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst our vendors will make every effort to ensure that you receive your delivery in good time, they do not guarantee delivery before the end of the stated period.
4.4 Our vendors may conduct fraud screening checks before dispatching their products, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, they will notify you.
- Shipping charges
5.1 Shipping charges will be calculated by this website and automatically applied to your order during the checkout process, or alternatively quoted by our vendors.
5.2 Applicable shipping charges will depend upon the shipping method you select, the location of the delivery address, and the size and weight of the products in your order.
- Delivery tracking
6.1 Depending on the shipping method selected, tracking is available in respect of all orders for products via this website.
6.2 To track your delivery, enter your tracking number into the delivery service provider's website.
- Receipt and signature
7.1 All tracked deliveries must be received in person at the delivery address, and a signature must be provided.
7.2 The delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
- Additional deliveries
8.1 The delivery service provider will only make one attempt to deliver your items.
9.1 If your products remain undelivered despite the delivery service provider making an attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
- Delivery problems
10.1 If you experience any problems with a delivery, please contact the relevant vendor directly using the contact details that they publish on our website or otherwise notify to you.
10.2 If the delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from the delivery service provider within the relevant time limit, our vendors may agree to arrange for re-delivery of the products; however, they reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge.
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.