Magical Tree Shipping & Returns Policy

SHIPPING POLICY

How much is shipping to an address in the United Kingdom?

Standard shipping within the United Kingdom costs £3.75. We send our orders out within 72 hours from order but please allow between 5 - 7 working days for delivery. We are not sending out any orders on weekends and bank holidays.

How much is shipping to the rest of the world? Currently we don't offer any shipping outside of the UK. If you want to know how much shipping would be to your location please contact us via the Contact Vendor link on our market stall page.

Delivery times and cost will inevitably vary from country to country. If you have any questions just email us.

A product got damaged in transit - what should I do?

This occasionally happens. Please contact us via the Contact Vendor link on our market stall page and we'll handle it.

RETURNS POLICY

Can I return my product?

If for any reason you decide not to keep the product you ordered then please return within 14 days unused, in the original condition and in the original packaging and we will issue a full refund for the product within 30 days of receipt of the package in question.

Do I have to pay for return?

We are sorry but we do not offer free returns.

Can I return outside the returns period?

If you return your purchase by post or courier after the 14 days period we reserve the right to withhold any refund or refund you only partially. If you received a faulty or incorrect product and you don't return it within the 14 days period we reserve the right to refund you only partially depending of the period. If you return any product after the 30 days period we reserve the right to withhold any refund.