Frequently Asked Questions

1. Do you ship worldwide? What countries do you ship to?

Our vendors determine what locations they ship to. Please contact your preferred vendor to find out whether they ship to your location.

2. What are the shipping charges for orders placed on this website?

Our vendors determine their own shipping charges. Please contact your preferred vendor to find out what their shipping charges are. Click here for information about how shipping charges are applied.

3. How long will delivery take?

Please contact your preferred vendor to find out their delivery timescales.

4. Why am I getting a shipping error at checkout?

If you get the following error in the Shipping Options at checkout and you are ordering products from one vendor, it means that vendor does not ship to your location. Please contact the vendor for more information.
 
Sorry, it seems that we have no shipping options available for your location.
Please check your shipping address and contact us if everything is okay. We'll see what we can do about it.
 
If you're ordering from more than one vendor and you get the same error under one or more vendor names in the Shipping Options at checkout, it means that those vendors do not ship to your location. Please contact them for further information.

5. What payment methods are accepted on this website?

Our website allows you to pay for your products using PayPal. Paypal accepts most major credit and debit cards.

Product prices on our website can be viewed in GBP, USD or EUR. Select your preferred currency using the currency selection menu in the top left-hand corner of the page.

At checkout, PayPal will offer you the option of paying in GBP, our default currency, or paying with your local currency, provided it's a currency that they support.

6. What exactly happens after ordering?

You will receive an email confirmation once your order has been placed, after which your product(s) will be shipped by their respective vendors. Should you have any queries about your order, please contact your vendor(s) directly.

7. How secure is shopping on this website? Is my data protected?

Yes. This website is 100% secure. We do not store your financial details because your payments are processed by PayPal. Any other details we might hold, e.g. your account login details and your billing and shipping addresses are stored securely.

8. What should I do if I'm not happy with my order and I want a refund?

We are not responsible for managing customer disputes for products we do not specifically sell. If you're not happy with your order, or you have queries about it or you'd like a refund, please contact your vendor(s) directly. You can also contact Paypal and request a refund should your vendor(s) prove to be unresponsive.

NOTE: In cases of unresponsive vendors, please let us know.

9. I have a press enquiry. Who should I contact?

Click here to submit your enquiry.